You can select the desired product in our online store and click the "Request a personal quote!" button on the product page to make a request.

1. Select the product you want in our online store, add it to the shopping cart and complete the payment process.
2. Please send your official order in .pdf format with your company/school letterhead and signature to bestellung@eckstein-gmbh.com.
3. Phone orders are not available.

Once you have completed the payment process, you will receive an automatically generated confirmation of your order. If you have any further questions, please contact our customer service (kundenservice@eckstein-gmbh.com).

You can contact us ([email protected]) by email to get assistance from the technical support team. Please include the order number and a detailed description of your problem.

You can contact our customer service team by phone (+49 5323/9988 0) or email (kundenservice@eckstein-gmbh.com) to get after-sales support. Please provide the order number and a detailed description of your problem.

1. Please register your information on this website: https://support.eckstein.pro/online-rma-formular/
2. You can submit a return or exchange request by emailing kundenservice@eckstein-gmbh.com. Please include the order number and the reason for the return or exchange. Once your return or exchange request is approved, we will provide you with a return label and further instructions.

Once we have received and inspected the returned merchandise, we will arrange for a refund. The refund may take some time to show up on your account.

If a product is returned due to a quality issue or a defect by Eckstein, Eckstein will bear the cost of the return. If the return is due to a customer error, the customer will bear the return shipping costs.